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FAQs

SleekFeet is a premier men’s online shoe store that specializes in fashionable styles.

How do I return/exchange an item purchased online?

To return or exchange an item, please e-mail us at returns@sleekfeet.com and we will provide you with further details. 

 

What is your return/exchange policy?

All items have a full 30 day return policy, starting from the date you received them. 

Unworn clean merchandise may be exchanged, or returned for a refund, within 30 days of the delivery date. When returning footwear, shoes must be placed inside of the manufacturer’s shoebox, then inside of a separate shipping box. Do NOT write on the manufacturer’s shoebox, tape it closed, or use it as a shipping box. Footwear returns will only be accepted if both the shoes and shoebox are not damaged.  Returns received without the original shoebox are subject to refusal and or 15% restocking fee. 

 

How do I know if you have received my return package?

We will send you an email when your return package is processed.   

 

If I need to return an item, do I have to pay the postage?

If you send an item back to us, you will be responsible for the return shipping. We recommend that you add tracking and insurance for your own protection.   

 

Can my order be overnighted?

Currently we offer free ground shipping for orders placed in the United States. We do offer overnight and express shipping and the prices are configured at checkout.  If you wish for an expedited shipping method other than what is offered at checkout, please send us an e-mail at info@sleekfeet.com and we will assist you with your expedited order.  

I just placed an order. How long before it will be shipped?

Generally speaking, we need 3-5 business days for processing orders before the order can be shipped. 

 

I already placed an order. Can I change/cancel something?
We ship orders as quickly as possible, so we are not always able to make changes to an order after it is placed. However, please e-mail us at info@sleekfeet.com, and we will certainly try to assist you as best as we can.  

 

I’m placing my order and it’s asking me for a promotion code, but I don’t have one. What should I do?

SleekFeet frequently uses promotion and coupon codes, allowing our customers to purchase items at a discount. You can receive promotional codes by joining out mailing list, following us on Instagram or receiving them from a friend through word of mouth. Promotional codes have an expiration date associated with them so entering them into the provided area at checkout may not adjust the amount of your order. When this happens, the code has expired. If you don’t have a promotion code, go ahead and leave that box blank. It won’t affect your order in any way, so don’t worry!  

 

Do you ship to APO/FPO addresses?
Yes, we ship to APO/FPO addresses. Simply enter your information in the blank provided and send us a email at info@sleekfeet.com. Although our system does not allow shipping to APO/FPO, we will ship via USPS.

 

Why do you ask for my email address? Will I get spam emails?

We ask for your email address for a few reasons. One reason is that we need it to process your online order. The other reason we collect your email address is to send you promotional deals & coupons to save you money on your next purchase.  We do not sell or spam your email address.

 

How can I find out about your promotions?
You can join our mailing list on our website or follow us on Instagram @sleekfeet!

 

Is it safe to shop at SleekFeet.com?
It’s is completely safe to shop on our website.  All your personal and credit card information is protected by VeriSign and as well as encrypted servers.